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If I cancel my order, shipping fee will be refunded?

Yes. If you cancel your order before it has been shipped, you will receive full refund, including shipping fee.

Can I Cancel my order?

Yes, you can cancel your order anytime before the item has been shipped by calling our Customer Service. However, order cannot be canceled after the item has been dispatched.

What is the Refund Process?

Once we receive your returned item, we will start the Refund Process immediately and you will be notify via E-mail. The Refund Process may take up to 14 days to reflect the payment in your account.

Which Items I cannot Return?

The following Categories are Non-Refundable:

 - Under Cap, Handmade Jewelry and Swimwear

What is the Return Policy and Procedure?

If for any reason you are not satisfied with your order, you can return any unused item within 7 days form the delivery date. The item should be in a condition that is suitable for resale without removing any original tag. 

Please NOTE: Items that are not refundable - Under Cap, Handmade Jewelry and Swimwear.

How long is the processing time?

All orders are dispatched within 24 to 48 hours. However, Handmade Jewelries takes about 5 to 7 business days to process.

How much is the Shipping Fees?

We offer Flat Rate of $9.99 Shipping anywhere in Canada.

How Can I track My Order?

You can track your order with the tracking number provided via E-Mail.

How long does it take to receive the product in Canada

Shipping usually takes 4-5 business days to complete.